Telybot answers your customers in your name, so it has to earn your trust and theirs. Here is how, in plain words: what we keep, what we never do, and how you stay in control.
If your content does not cover a question, it says so and hands over instead of inventing a price or policy.
Your content is never pooled.
It trains your assistant only—never another business or a shared model.
Staff access is recorded.
Support or abuse investigations record who accessed which business, when and from where.
Delete means delete.
Remove a source and it leaves the assistant. Delete the business and its sources, answers and conversations go too.
For everyone
Whoever you are, here is what you can count on
Business owners, the customers who chat with them, and anyone who visits our site.
If you run a business
You are in charge of your content and your customers’ chats.
Your bot answers only from what you give it, and says so when it does not know.
You choose how long your customers’ chats are kept.
Your content trains your bot only — never another business’s or a shared model.
Delete a source or the whole business whenever you like, and it goes at once.
If you chat with a business’s bot
You are talking to that business, with us working behind it.
It answers from that business’s own information, and hands you over instead of guessing.
Nothing is paid in the chat, so your payment details never pass through it.
A note you add to a booking is never sent to an AI.
If your browser asks not to be tracked, the chat does not link your visits.
To have your chat deleted, ask the business: it controls your chat, and we help it act.
If you visit telybot.com
Even a visit to our site is handled with care.
We measure our own website ourselves. No analytics company, advertising network or social platform receives anything about your visit.
Nothing about your visit is used for advertising, or sold.
If your browser asks not to be tracked, we keep nothing that could tie the visit to you.
Ask us and we erase what we recorded.
Value you can see
From zero to full value, in plain sight
You start at zero and watch it grow. Every answer is in your dashboard, and every question it could not answer comes to you to fix — so you always know why it is getting better.
Fig. 08 / Questions it answers on its ownExample
Share of questions answered
100%75%50%25%0%
Start58%74%90%94%
012345678
Weeks since you start
Week 1 Add your website
Week 2 Add your own answers
Every week Answer what it missed
Fig. 09 / Time given back in the first monthExample
Hours given back
20151050
Start51119
051015202530
Days since your bot goes live
Counting about a minute for each reply you did not have to write yourself.
Where a question goes
One question, followed all the way
When a customer asks your bot something, this is everything that happens to it.
Fig. 10 / Where a question goesFrom our DPA
1Your customer asksOn your website, your bot link or your app.
2Telybot finds the matching part of your contentIt looks only in what you gave it — never in another business’s content.
3An AI writes the reply from itIt receives the question, recent messages and the matching parts of your content — never a delivery address or a booking’s note — and does not keep them to train its models.
4The answer goes back to your customerAnd the chat is saved for you, on the retention period you choose.
Alerts to your team on WhatsApp go only to the members who switch them on. They carry the order’s number, what it is and its total — never the customer’s name, phone number, address or note.
What we store
What Telybot keeps, and why
For your customers’ conversations, orders and bookings you are the data controller and Telybot is your processor: we hold them to run your assistant, and for nothing else.
What
For example
Why we keep it
How long
Your business content
Website pages, documents, saved answers, business details, your menu or services
So your bot can answer from it
Until you delete it
Customer conversations
Messages, attached photos or documents, and the details given to your welcome flow
Your record of each chat
90 days by default — shorten it, extend it up to a year, or turn expiry off
Orders and bookings
Name, phone number, delivery address or table, a note, what was ordered and the total
So you can fulfil them
Name, phone, address and note erased after 180 days; what was ordered and the amounts stay until you delete the business
Leads and unanswered questions
Names and numbers from leads, contact requests, questions it could not answer
So you can follow up and teach the bot
Until you delete them
Your account
Your phone number, or your Google name and email
To sign you in and reach you about the service
Until you delete the business
In your customer’s browser
The current chat, references to their own orders and bookings, and a random id that links their chats
So their chat and bookings are still there when they come back
The chat until the tab closes; the id is not created when their browser asks not to be tracked
No card or UPI details are ever stored: customers pay you directly, and payment for a plan goes straight to our payment partner. The complete list of what we keep is in our Privacy Policy.
How long each kind of data is kept
Fig. 11 / Retention, in daysFrom our Privacy Policy
090180365
Customer conversations
90 days by default · up to a year, or no expiry
Customer details on orders and bookings
180 days
Your content, saved answers and leads
Until you delete them
What we never do
Six things we never do with your data
Mix your content with another business’s. Your bot searches your knowledge and only yours.
Train a shared model on it. Your content improves your bot and goes into no general model.
Sell it, or share it for advertising.
Handle your customers’ payments. Nothing is paid in the chat, so no card or UPI details pass through us.
Send a booking’s note to the AI, or put it in an email. Patients write symptoms there.
Put customer details in a WhatsApp alert. No name, phone number, address or note.
How it is protected
The safeguards, in plain words
One business, one boundary
Every search of knowledge and conversations is limited to one business.
Sign-in codes
Each code works once and expires quickly, and we never keep it in a form anyone can read.
Staff access
Our team reads a chat to investigate abuse or when you ask for help — and every access is recorded.
Encrypted traffic
Everything sent to and from Telybot is encrypted on the way.
Breach notice
If a breach ever affects your data, we tell you within 72 hours.
Partners under contract
The few companies that help us run Telybot work under contract and only to deliver the service. We tell you before adding or replacing one; the list is in our DPA.
Questions
Questions people ask us
Is my content used to train anything else?
No. It trains your bot only, and it is never pooled with other businesses or used for a shared model. See your data.
Who at Telybot can read my customers’ chats?
Our operations team, to investigate abuse or when you ask us for help with a chat. Every such access is recorded: who, which business, when and from where.
Where is my data stored?
On servers run for us, under contract, by our hosting provider. Some of the companies that help run Telybot — including the AI that writes answers — process data outside India, under our agreements with them. The full list is in our DPA.
I chatted with a business’s bot. How do I get my chat deleted?
Ask that business: it controls your chat and can delete it. If you write to us instead, we pass your request on to the business without delay.
How do I delete everything?
Delete your business from Account. Its sources, saved answers, conversations, menu, orders, bookings and the assistant itself go at once, and cannot be recovered.
Do you ever see my customers’ card details?
No. Customers pay you directly; nothing is paid in the chat. When you pay for a plan, your card details go straight to our payment partner and never reach our servers.
Start with what you already know
Bring your website. Leave with an assistant.
Free during early access. About fifteen minutes from sign-in to your first tested answer.