Answering is the start. Telybot also takes orders and bookings, collects leads, alerts your team and shows you what customers ask — from one dashboard, on every plan.
It is 9:40pm, the shop is shut, and a dozen people have asked what they ask every night — timings, delivery, price, returns. You already have every one of those answers written down somewhere. Telybot is that writing, answering for you.
Fig. 03 / When a sample shop’s questions arriveExample
12am6am12pm6pm12am
Shop openShop closed — Telybot answers
83 of 203 questions in this sample week arrived while the shop was shut. The busiest hour was 9 to 10pm, just after closing.
They get an answer now
Not in the morning. In their language, from your price list, at the moment they were going to give up and check somewhere else.
You stop retyping
The answer you have typed a hundred times gets typed once more, into the dashboard, and then never again.
Nothing is invented in your name
If it was not in what you gave it, the bot does not guess. It says so and passes the customer to you.
Benefits
What Telybot changes for your business
The questions keep coming. What changes is who answers them, how quickly, and what you learn from them — every day, without anyone retyping the same reply.
Questions after closing get answered
A question asked at 9:40pm is answered at 9:40pm, from your own content, before the customer goes looking somewhere else.
Your team keeps the work that needs a person
Timings, delivery and returns answer themselves. Your team handles the conversations that need a person, and can read every chat in the dashboard.
Chats become leads, orders and bookings
A welcome flow asks for a name and a number, a menu becomes an order and a service becomes a booking — each on its own screen in the dashboard.
It gets better every week
Every question it could not answer goes on a list. Answer it once and that answer is used from then on.
Fig. 04 / Your dashboard on a sample dayExample
OverviewLive
Answers this month412
Unanswered3
Knowledge sources6
Saved answers48
Daily summary What people asked about
Delivery14
Timings9
Returns6
Prices5
2 people worth calling back
Sales Last 30 days
Saw the menu320
Opened an item176
Added to order or started a booking98
Ordered or booked64
Orders and bookings
Take orders and bookings in the chat
Give it your menu, price list or services and it answers from them, shows what it talks about as cards with photos, and lets the customer act on it there and then — no app to install and no payment page. Customers pay you at the counter, the table, the door or the visit.
1They ask, browse and order
T
Tandoor HouseMenu and orders
what do you recommend?
Our most-ordered dishes this week:
PopularButter chicken₹320Add
Paneer tikka₹280Add
Garlic naan₹60Add
2 butter chicken and 3 garlic naan
2 × Butter chicken₹640
3 × Garlic naan₹180
Total₹820
Add to order
Cards come from your own list, and a typed order is read without AI when every dish is named plainly.
2The order card follows every step
PickupDeliveryDine-in
Asha
98765 •••••
Place order · ₹820
Order #1042Preparing
2 × Butter chicken₹640
3 × Garlic naan₹180
Total₹820
Pay when you collect.
Received
Accepted
Preparing
Ready
Prices are checked again at the moment it is placed. Nothing is paid in the chat.
3Your team knows at once
Orders
New#1043
Preparing#1042#1039
Ready#1037
WhatsAppnow
New order #1042 at Tandoor House — 5 items · ₹820 · pickup. Open it: telybot.com/app/…
The Orders screen chimes, an email goes out, and anyone who handles orders can turn on WhatsApp alerts for their own phone.
For clinics, salons and studios
Bookings that cannot clash
List your services with how long each takes, set your hours, and customers book a free time without leaving the chat. You confirm it — or let every booking confirm itself.
Only free times are shown. Your hours, slot length, chairs and closed dates decide what a customer can pick.
The last place goes once. Two people choosing the same time at the same second cannot both get it.
It comes back. The booking card stays in their chat, with Add to calendar, when they return days later.
Notes stay with you. What a patient writes is never sent to the AI and never put in an email.
S
Smile Dental StudioBook a visit
Teeth cleaning30 min · ₹1,200
Tue6Wed7Thu8Fri9Sat10Sun11
10:0011:0011:3012:3016:3017:0018:3019:00
ConfirmedWed 7 Oct · 11:30
Add to calendar
YOUR PRICESThe cart always charges your list price, whatever was said in the chat.
NO PAYMENT PAGECustomers pay you at the counter, the table, the door or the visit.
MENU FROM A PHOTOImport a photo of your menu; nothing goes live until you publish it.
NOT METEREDOrders and bookings cost nothing in early access, and no plan limits them.
Not every visitor should be answered straight away. A welcome flow is a short, fixed sequence the bot runs first — a greeting, their name, a number to reach them on, what they came for. You stack the steps in the dashboard; it runs in a straight line, and a visitor sees it once.
Three questions is the most that gets answered — after that people close the chat. Ask for one contact detail and one thing that tells you what they want, and put the question that matters most first, because some visitors stop after it.
You find out who was asking
A chat with nobody's name on it is a customer you cannot ring back. The answers become the chat's title and contact — and, if you want, a lead with a status you move along as you work it.
Every later answer gets better
What the visitor tells you is handed to the AI as fact for the rest of the chat, so it uses their name and stays on the thing they actually came for.
Nobody gets trapped in it
Optional steps show a Skip button, a mistyped phone number gets one polite retry, and a visitor who asks a question instead of answering is answered first, then asked again.
Build one under Welcome flow in the dashboard, then try it in Test before you switch it on. Read the guide →
Customer experience
A better experience for every customer
Customers judge a business by the answer they get and how long it took. Telybot gives them the right one, in their own words, while they are still deciding.
Fig. 07 / One question at 9:40pm, two waysExample
9:40pmMidnight6am11:05am
Without an assistant
13 hours 25 minutes with no answerReply at 11:05am
With Telybot
Answered at 9:40pm, in Hinglish
Order placed at 9:44pm
Your team is alerted
No waiting
The answer arrives while they are still on your page, not the next morning.
Their own language
It replies in the language they wrote in — Hinglish to Hinglish, Tamil to Tamil.
Answers they can trust
Prices, hours and policies come from you, never made up. Saved answers go out word for word.
A person when they need one
When your content does not cover it, it says so and points them to your team by phone, email or WhatsApp.
No app, no sign-up
It opens on your website, from a link or from a QR code. There is nothing to install and no account to create.
Nobody is asked twice
What they tell the welcome flow — their name, what they came for — is used for the rest of the chat.
One account
One account carries the whole business.
The assistant inherits the facts, access rules and operating choices you set once.
Business profile
Hours, address, contact, payments, delivery areas and returns are treated as facts.
Team and roles
Invite the people who help run it, with four roles and different permissions.
Data rules
Choose retention, restrict domains and remove the sources you no longer want used.
One clear bill
Card payment in US dollars, one month at a time. At the limit, it pauses instead of overspending.
Questions
Questions owners ask us
How does Telybot improve the customer experience?
Customers get an answer the moment they ask, in the language they wrote in, with nothing to install and no account to create. Answers come only from your content, so prices and policies are right, and when it cannot help, it points them to a person instead of guessing.
What are the benefits of Telybot for a small business?
Questions asked after closing are answered straight away, your team stops retyping the same replies, chats turn into leads, orders and bookings, and the unanswered list shows exactly what to teach it next. You can start free, with 200 AI answers a month.
Can customers order or book through it?
Yes. Add your menu, price list or services, and customers can order for pickup, delivery or their table, or book a free time, without leaving the chat. Your team sees each one on the Orders or Bookings screen and can get a WhatsApp alert for it. Nothing is paid in the chat: customers pay you directly. See orders and bookings.
Can customers pay in the chat?
Not yet. Orders and bookings are placed in the chat and paid to you directly — at the counter, at the table, on delivery or at the visit. Nobody's card or UPI details pass through us.
Does it work for a clinic or a salon?
Yes. List your services with how long each takes, set your hours, and customers book a free time in the chat. Their notes are never sent to the AI.
How do I hear about a new order or booking?
The Orders and Bookings screens chime and show it straight away, and each one is emailed to your bot's contact email, or to the owners when there is none. Anyone on your team who handles orders can also turn on WhatsApp alerts for their own phone: a message for every new order and booking, and one reminder if it is still waiting. The message never includes the customer's name, phone, address or note.
Start with what you already know
Bring your website. Leave with an assistant.
Free during early access. About fifteen minutes from sign-in to your first tested answer.