# Trust — how Telybot looks after you and your customers > How Telybot earns your trust: what it keeps and for how long, what it never does, how it is protected and how to delete everything — in plain words. - URL: https://telybot.com/trust - Last updated: 2026-10-12 Trust ## Your data. Your customers. Your call. Telybot answers your customers in your name, so it has to earn your trust and theirs. Here is how, in plain words: what we keep, what we never do, and how you stay in control. - **Never pooled** Your bot searches your content and no one else’s - **Never sold** Not sold, and not shared for advertising - **Delete means delete** Remove a source or the whole business, at once - **Access is recorded** Who read what, which business, when and from where ### Four rules. No asterisks. These apply to anything Telybot puts in front of your customers. Read the [Data Processing Agreement](https://telybot.com/dpa) and [Privacy Policy](https://telybot.com/privacy). #### Your words, or no answer. If your content does not cover a question, it says so and hands over instead of inventing a price or policy. #### Your content is never pooled. It trains your assistant only—never another business or a shared model. #### Staff access is recorded. Support or abuse investigations record who accessed which business, when and from where. #### Delete means delete. Remove a source and it leaves the assistant. Delete the business and its sources, answers and conversations go too. ### Whoever you are, here is what you can count on Business owners, the customers who chat with them, and anyone who visits our site. #### If you run a business You are in charge of your content and your customers’ chats. - Your bot answers only from what you give it, and says so when it does not know. - You choose how long your customers’ chats are kept. - Your content trains your bot only — never another business’s or a shared model. - Delete a source or the whole business whenever you like, and it goes at once. #### If you chat with a business’s bot You are talking to that business, with us working behind it. - It answers from that business’s own information, and hands you over instead of guessing. - Nothing is paid in the chat, so your payment details never pass through it. - A note you add to a booking is never sent to an AI. - If your browser asks not to be tracked, the chat does not link your visits. - To have your chat deleted, ask the business: it controls your chat, and we help it act. #### If you visit telybot.com Even a visit to our site is handled with care. - We measure our own website ourselves. No analytics company, advertising network or social platform receives anything about your visit. - Nothing about your visit is used for advertising, or sold. - If your browser asks not to be tracked, we keep nothing that could tie the visit to you. - Ask us and we erase what we recorded. ### From zero to full value, in plain sight You start at zero and watch it grow. Every answer is in your dashboard, and every question it could not answer comes to you to fix — so you always know why it is getting better. (Illustration: Example line chart of the share of customer questions a sample shop’s bot answers on its own. It starts at 0% when the shop signs up, reaches 58% in week 1 once its website is added and 74% in week 2 with the owner’s own answers, then 82, 87, 90, 92 and 93% as the owner answers what it missed each week, and 94% by week 8.) 1. **Week 1** Add your website 2. **Week 2** Add your own answers 3. **Every week** Answer what it missed (Illustration: Example line chart of the time a sample shop owner gets back in their first month, counting about a minute for each reply the bot writes for them. It starts at 0 hours when the bot goes live and grows to about 2 hours by day 5, 5 by day 10, 8 by day 15, 11 by day 20, 15 by day 25 and 19 hours by day 30.) Counting about a minute for each reply you did not have to write yourself. ### One question, followed all the way When a customer asks your bot something, this is everything that happens to it. 1 **Your customer asks** On your website, your bot link or your app. 2 **Telybot finds the matching part of your content** It looks only in what you gave it — never in another business’s content. 3 **An AI writes the reply from it** It receives the question, recent messages and the matching parts of your content — never a delivery address or a booking’s note — and does not keep them to train its models. 4 **The answer goes back to your customer** And the chat is saved for you, on the retention period you choose. **Alerts to your team** on WhatsApp go only to the members who switch them on. They carry the order’s number, what it is and its total — never the customer’s name, phone number, address or note. ### What Telybot keeps, and why For your customers’ conversations, orders and bookings you are the data controller and Telybot is your processor: we hold them to run your assistant, and for nothing else. | What | For example | Why we keep it | How long | | --- | --- | --- | --- | | Your business content | Website pages, documents, saved answers, business details, your menu or services | So your bot can answer from it | Until you delete it | | Customer conversations | Messages, attached photos or documents, and the details given to your welcome flow | Your record of each chat | 90 days by default — shorten it, extend it up to a year, or turn expiry off | | Orders and bookings | Name, phone number, delivery address or table, a note, what was ordered and the total | So you can fulfil them | Name, phone, address and note erased after 180 days; what was ordered and the amounts stay until you delete the business | | Leads and unanswered questions | Names and numbers from leads, contact requests, questions it could not answer | So you can follow up and teach the bot | Until you delete them | | Your account | Your phone number, or your Google name and email | To sign you in and reach you about the service | Until you delete the business | | In your customer’s browser | The current chat, references to their own orders and bookings, and a random id that links their chats | So their chat and bookings are still there when they come back | The chat until the tab closes; the id is not created when their browser asks not to be tracked | No card or UPI details are ever stored: customers pay you directly, and payment for a plan goes straight to our payment partner. The complete list of what we keep is in our [Privacy Policy](https://telybot.com/privacy). #### How long each kind of data is kept (Illustration: Retention periods from the Privacy Policy, on a scale of 0 to 365 days. Customer conversations: 90 days by default, adjustable up to a year or with no expiry. The customer details on orders and bookings: 180 days. Your content, saved answers, leads and unanswered questions: until you delete them.) ### Six things we never do with your data - **Mix your content with another business’s.** Your bot searches your knowledge and only yours. - **Train a shared model on it.** Your content improves your bot and goes into no general model. - **Sell it, or share it for advertising.** - **Handle your customers’ payments.** Nothing is paid in the chat, so no card or UPI details pass through us. - **Send a booking’s note to the AI**, or put it in an email. Patients write symptoms there. - **Put customer details in a WhatsApp alert.** No name, phone number, address or note. ### The safeguards, in plain words #### One business, one boundary Every search of knowledge and conversations is limited to one business. #### Sign-in codes Each code works once and expires quickly, and we never keep it in a form anyone can read. #### Staff access Our team reads a chat to investigate abuse or when you ask for help — and every access is recorded. #### Encrypted traffic Everything sent to and from Telybot is encrypted on the way. #### Breach notice If a breach ever affects your data, we tell you within 72 hours. #### Partners under contract The few companies that help us run Telybot work under contract and only to deliver the service. We tell you before adding or replacing one; the list is in our [DPA](https://telybot.com/dpa). ### Questions people ask us **Q: Is my content used to train anything else?** No. It trains your bot only, and it is never pooled with other businesses or used for a shared model. See [your data](https://telybot.com/docs/privacy). **Q: Who at Telybot can read my customers’ chats?** Our operations team, to investigate abuse or when you ask us for help with a chat. Every such access is recorded: who, which business, when and from where. **Q: Where is my data stored?** On servers run for us, under contract, by our hosting provider. Some of the companies that help run Telybot — including the AI that writes answers — process data outside India, under our agreements with them. The full list is in our [DPA](https://telybot.com/dpa). **Q: I chatted with a business’s bot. How do I get my chat deleted?** Ask that business: it controls your chat and can delete it. If you write to us instead, we pass your request on to the business without delay. **Q: How do I delete everything?** Delete your business from Account. Its sources, saved answers, conversations, menu, orders, bookings and the assistant itself go at once, and cannot be recovered. **Q: Do you ever see my customers’ card details?** No. Customers pay you directly; nothing is paid in the chat. When you pay for a plan, your card details go straight to our payment partner and never reach our servers. Start with what you already know ### Bring your website. Leave with an assistant. Free during early access. About fifteen minutes from sign-in to your first tested answer. [Or talk to us for a demo](https://telybot.com/contact#demo)