# How Telybot works — from your content to the right answer

> See how Telybot learns from your website and documents, answers in 30 languages, hands over when it is unsure and gets better every week.

- URL: https://telybot.com/how-it-works
- Last updated: 2026-10-12

How it works

## From your words to the right answer.

Telybot reads what you give it, finds the part that matches each question and answers in the customer’s language. When nothing matches, it says so and hands over — and that question becomes the next thing it learns.

1. [**1** **Add what you know** Website, documents, business details and saved answers](https://telybot.com/how-it-works#training)
2. [**2** **It finds the matching part** In your content only — never the open internet](https://telybot.com/how-it-works#how)
3. [**3** **It answers in their language** 30 languages, Hindi and Hinglish included](https://telybot.com/how-it-works#language)
4. [**4** **It hands over, then learns** Unanswered questions become saved answers](https://telybot.com/how-it-works#learning)

### Train it in an afternoon

Four kinds of thing go in, and they are not equal. An answer you wrote yourself beats everything else — use those for whatever must come out word for word.

(Diagram: What Telybot learns from, and which source wins. Four sources feed the bot: your website, documents such as PDFs, the business details form, and answers you save yourself. The business form is treated as fact and saved answers are served word for word, so both outrank anything the AI would otherwise generate from your website or documents.)

#### Give it what you already have

Paste your website address and we read it. Upload a PDF price list, policy document or brochure. Type the ten answers you repeat every day. Fill a short form with your hours, address, payment methods and return policy — those become facts the bot never gets wrong.

#### Test it like a customer

The playground is the same engine your visitors will use. When an answer is wrong, save the right one — a saved answer beats everything else from then on.

#### Put it where your customers are

One line of code on your site. Or a shareable link and QR code for your Instagram bio, WhatsApp status or a sticker on the counter — no code at all.

### How it answers

No magic and no guessing. It reads what you gave it, finds the part that matches the question, and writes the answer from that — and when nothing matches, it says so instead of inventing something.

(Diagram: How Telybot answers a customer question. Your website, documents and saved answers are read once and indexed. When a customer asks a question, the bot searches that knowledge. If it finds a match it answers in the customer's language. If it does not, it hands over to you and the question is added to your unanswered list, which you answer once and it knows forever.)

(Illustration: Example stacked bar chart of one week of answers for a sample shop, by day: 214 answers in all. 74 were saved answers sent word for word, 40 were facts from the business details, 81 were written from the shop’s own website and documents, and 19 questions were handed to the team. Saturday was the busiest day.)

### Built for how India actually asks.

Telybot’s language work began in a keyboard used by millions of Indians, and it brings that same understanding to the questions customers type between languages.

EN Are you open tomorrow?

HI कल दुकान कितने बजे तक खुली है?

HG kal kitne baje tak khula hai?

REPLIES THE WAY THEY ASKED **Kal 7 baje tak khula hai.**

The 30 languages it speaks

- English
- हिन्दी
- Hinglish
- বাংলা
- தமிழ்
- తెలుగు
- ಕನ್ನಡ
- മലയാളം
- मराठी
- ગુજરાતી
- ਪੰਜਾਬੀ
- اردو
- العربية
- Français
- Deutsch
- Español
- Italiano
- Nederlands
- Polski
- Português
- Português (Brasil)
- Русский
- Türkçe
- Bahasa Indonesia
- Tiếng Việt
- ไทย
- 日本語
- 한국어
- 简体中文
- 繁體中文

### It gets better every week

Every question it could not answer goes on a list. Answer it once and that answer is used from then on, so the list gets shorter. It takes about ten minutes a week.

1. **A customer asks something new**Your content does not cover it, so the bot says so and points them to your team.
2. **It lands on your unanswered list**With a count of how many times it was asked.
3. **You answer it once**The answer is saved and sent word for word from then on — free, and never counted.

(Illustration: Example line chart of unanswered questions per week after a sample shop goes live: 14, 9, 6, 4, 3, 2. The owner answers each unanswered question once, so the weekly count keeps falling.)

Answer each question on the unanswered list once and it is used from then on, so the list keeps getting shorter.

[Read the unanswered loop guide](https://telybot.com/docs/unanswered)

### Installs wherever you already are

One script tag works on any website. Guides for the platforms most of our customers use, and a link that needs no installation whatsoever.

#### [Any website](https://telybot.com/docs/install-website)

One line, before `</body>`.

#### [WordPress](https://telybot.com/docs/install-wordpress)

Paste into your theme footer.

#### [Shopify](https://telybot.com/docs/install-shopify)

Add to theme.liquid.

#### [Wix](https://telybot.com/docs/install-wix)

Custom code panel.

#### [Bot link and QR](https://telybot.com/docs/install-apps)

Share a link or QR code.

#### [Android app](https://telybot.com/docs/install-android)

A small native library.

#### [iOS app](https://telybot.com/docs/install-ios)

Swift Package or CocoaPods.

#### [React Native / Flutter / Ionic](https://telybot.com/docs/install-cross-platform)

One package for each.

#### [Developers](https://telybot.com/docs/reference-widget)

Open, close, inline mode.

### Questions owners ask us

**Q: Where can customers talk to it?**

On your website as a chat widget — one script tag, with guides for WordPress, Shopify and Wix — through a link or QR code you can put anywhere, and inside your own Android or iOS app with a native SDK. One account and one set of knowledge serves every channel.

**Q: Will it invent prices or policies?**

It is built not to. It answers only from the content you gave it, and we test that behaviour on every release. If it has nothing to go on, it hands over instead of guessing.

**Q: Do I need a developer?**

No for setup and no for the shareable link. Adding the script to your website is one copy-paste; if your site was built by someone else, send them the install page — it takes them a minute.

Start with what you already know

### Bring your website. Leave with an assistant.

Free during early access. About fifteen minutes from sign-in to your first tested answer.

[Or talk to us for a demo](https://telybot.com/contact#demo)