# Going live — Telybot docs

- URL: https://telybot.com/docs/going-live
- Last updated: 2026-10-12

## Going live

Your bot starts in **draft**. In draft it works fully in the playground but refuses to answer on your website — so you can set it up without a half-trained assistant talking to customers.

### What you need before it will go live

Two things are required, and the dashboard will not let you switch over without them:

1. **Some knowledge.** At least one source that finished reading, or one saved answer. A bot with nothing to say would only ever say "I don't know", which reads as broken.
2. **Somewhere to send people.** A fallback message, an escalation contact, or both. When the assistant cannot help, your customer needs a way to reach a human.

Two more are strongly recommended, and shown as unticked boxes rather than blocked:

3. **Business details at least 80% filled.** These are the most-asked questions.
4. **A few test questions run.** Ask it what your customers ask before they do.

### Flip the switch

**Overview → Go live**. The change takes effect immediately — the widget on your website starts answering on the next page load.

### Restrict it to your own domains

Under **Install → Restrict to your domains** you can list the domains allowed to run your bot. Once you add any, a copy of your code pasted on someone else's site stops working.

Your bot link and QR code keep working regardless — they run on our own page, which is always allowed.

> Add your domain **after** you have confirmed the widget works. Testing a locked bot from a staging domain you forgot to list is the most common false alarm we see.

### Turning it off

**Overview → Switch to draft** at any time. The widget stops answering immediately and shows a neutral "chat is not available right now" message — your customers never see anything about drafts or dashboards.